Discover
details of your customers' unmet needs.
You should develop a set of interview
questions, meet with these suffering customers in the environment where they’re
suffering, and listen to what they say when you ask them the questions. Through
this listening, you must discover more details about the nature of their
pain--and try to assess what kind of product would encourage them to become
customers.
Develop
hypotheses.
Using
the observations of customer needs and your vision of the technology, you
should make educated guesses about the most important product features likely
to lead to wide customer adoption. Moreover, you should make a numeric estimate
of the number of customers you thinks will use a prototype with those features.
Build
a prototype solution.
The
next step is to develop a quick and inexpensive prototype with those features.
The first version is not likely to meet the customer’s unmet need but it should
help you get a better understanding of what you need to do to close the gap
between what the prototype can do, and what the ultimate product will need to
be able to do in order to get the customer to buy it.
Test
with customers.
You must then give the prototype to customers
and observe how they use it. You should keep track of how many customers
actually use the product, and ask them what they like and don’t like about the
product. The general objective of this step is to learn and collect data that
will either confirm or disconfirm the hypotheses developed earlier.
Analyze
variance.
You should compare the expected outcome with
the observed results. This comparison will generate insights that shape your strategic
positioning.
Pick
strategy.
Better-than-expected
results are likely to confirm that you will gain market share if you turn the
current version of the prototype into a product and market it aggressively. If
the results are worse than expected, you must learn from what did not work and
develop another prototype. And you should iterate and test until observed
results exceed expectations, or until it becomes clear that it’s time to shut
down the business.
Comments
Post a Comment